Service-based management training
Two days on the principles, main lines of work and best practices of service-based management.
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Service-based management breaks down walls and creates value that truly benefits people, because it makes it possible to design the organisation around people’s expectations. The perspective and interests of the customer and user come first.
Once an organisation has realised that customers’ expectations, and meeting them, are its main mission, it is worth making sure the organisation is managed on a service basis.
The theoretical framework of service-based management and best practices from Estonia and elsewhere. The training gives an overview of the principles and main lines of work of service-based management and helps tell it apart from other ways of organising management.
After the training
- 01you know why it is necessary to describe personas and how to briefly describe a service’s most important values
- 02you can map the future environment, goals, metrics and KPIs
- 03you know how to design innovative solutions
- 04you know what validation is, what the best practices are, and how to create and test a prototype
- 05you can assess the impact of developments through different needs
- 06you know the most important decision points in the development process
